Payment policy

Bank transfer payments are accepted. All goods are shipped only after payment has been received.The transfer will take approximately seven working days. The customer will receive notification of the transfer via email from our bank account. Please contact our customer service if you require to make a payment with credit card.

Submitted orders

We remind customers that once an order has been submitted it cannot be altered or cancelled by the customer. In the event of an error customers must contact us with the amendments at: drg@dellaroccagioielli.com within 24 hours of the order being placed.

Shipping policy

All deliveries are made using an insured shipments service. Every shipment is insured to the value of the transported goods.We will do our utmost to assure a rapid delivery time.
All delivery costs will be automatically calculated by weight, value of goods and destination.
All goods are shipped from our headquarters in Bologna,Italy.
Orders destined outside of Europe may be subject to import taxes, customs duties and fees levied by the destination country for which della Rocca Gioielli Snc takes no responsibility. Such charges must be borne by the recipient.

New products purchasing policy:

All new watches are available on request if not in stock. Delivery will be agreed upon ordering with a maximum of 30 days delivery time. Payment in full must be made on new watches. It is only possible to pay 30% in advance with the balance made payable on delivery only when purchasing at the shop.( we reserve the right to accept or not the stated conditions of payment.) In case della Rocca gioielli snc is unable to deliver the product within the agreed time, the client will be fully refunded. All images of new watches published on the site are purely indicative. In the absence of specified indications noted in order, any lack of conformity to the purchased item(s), may not be disputed. It is not possible to exercise the right to withdrawal the purchase of new watches which have been specifically ordered. della Rocca gioielli snc is a private company and is in no way affiliated to Rolex or any other marketed brands.

Returns Policy

You have the right to cancel the contract to purchase within 7 days from day of receipt of goods. Please return any items without damages, blemishes or scratches along with their original packaging including protective plastics and hang tag.The customer is liable for all return shipping costs and must ensure the item is fully insured.

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